Shipping policy

Domestic Shipping within the United States

All orders shipped to U.S. customers are fulfilled and shipped domestically within the United States.
As this is a domestic shipment, no customs duties, import taxes, or customs clearance fees apply.

SHIPPING DETAILS
Orders are shipped from within the United States.

Delivery times vary by location and typically take 3–8 business days, excluding weekends and holidays.

Please note that delivery times may be affected by weather conditions, carrier delays, or other unforeseen circumstances.

Orders may only be canceled before fulfillment. Once an order has been processed or shipped, cancellation is no longer available.

During major sales events, holidays, or peak seasons, processing and shipping times may be extended.

SHIPPING COST

Contiguous U.S.: $9 shipping on orders under $35. Free shipping on orders of $35 or more.
Alaska, Hawaii, American Samoa, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands: $12 shipping on orders under $80. Free shipping on orders of $80 or more.
Guam: $12 shipping on orders under $100. Free shipping on orders of $100 or more.

RECIPIENT’S ABSENCE / UNCLEAR ADDRESS
Please provide a valid physical address and phone number. We are unable to deliver to PO Boxes, FPO/DPO/APO addresses. Ensure that all delivery details, including street number, apartment or building number, and ZIP code, are accurate.
Incorrect or incomplete address information may result in delivery delays or failures. We are not responsible for failed deliveries due to incomplete or inaccurate address details.
If a package is returned due to the recipient’s absence or an incorrect/unclear address, a refund will be issued minus the return shipping fee.
If the order originally qualified for free shipping, the original outbound shipping cost will also be deducted from the refund amount.

*Shipping notes left in the memo section are not shared with the carrier.

If the package is lost or there is an issue with the product, please contact us at global@demaf.kr within 14 days from the delivery date.

International

SHIPPING DETAILS
All international orders are shipped directly from Korea.
We currently offer international shipping to the following countries/regions:

Europe: Austria, Belgium, Czechia, Denmark, France, Germany, Hungary, Italy, Netherlands, Norway, Poland, Portugal, Sweden, Switzerland, United Kingdom

North America: Canada, Mexico

Asia: Hong Kong, Indonesia, Singapore, Taiwan

Oceania: Australia, New Zealand

Shipping Method: FedEx Express Shipping (3–6 business days, excluding weekends and holidays)
- Orders over $75: Free shipping
- Orders under $75: $15 flat rate

Orders may only be canceled before fulfillment. Once an order has been processed or shipped, cancellation is no longer available.

During major sales events, holidays, or peak seasons, processing and shipping times may be extended.

Customers will automatically receive a tracking number via email once the shipment has been prepared. Orders are processed on business days (Monday–Friday, KST) and shipped out excluding federal holidays in the respective countries/regions.

If you have any questions or issues tracking your order after 7 business days, please feel free to contact us at global@demaf.kr. It is normal for tracking information to have no updates for several days. Once your package reaches your local carrier, tracking may not update until it is out for delivery.

*Shipping notes left in the memo section are not shared with the carrier.

If the package is lost or there is an issue with the product, please contact us at global@demaf.kr within 14 days from the delivery date.

Available shipping destinations may change without prior notice.

DUTIES & TAXES NOT INCLUDED (International)

Customs duties, import taxes, and handling fees may apply upon arrival at the destination and are the responsibility of the recipient. These fees are charged by your local customs office or courier and are non-refundable even if the items are returned.

If the shipment cannot be delivered due to unpaid customs fees and is disposed of by local customs, De:maf will not be held responsible, and the order will be non-refundable.

By placing an order, you agree to comply with all import regulations and accept any related charges.

MODIFYING SHIPPING ADDRESS

If you have entered an incorrect shipping address, please contact us immediately at global@demaf.kr. If your order has already been fulfilled, we may not be able to make changes or issue a refund.

Address changes are not guaranteed. An address change is considered completed only after confirmation from our customer support team.

For more information regarding shipping, please reach out to us at global@demaf.kr.

🚛 Shipping Delay or Lost Package Notice

As we operate in a different time zone, communication with local delivery providers may take additional time.
We recommend contacting your local delivery service directly for faster assistance regarding delivery delays or lost packages.