Refund policy

Return Eligibility

You may request a return within 14 days of receiving your order. 

Only unopened products with no signs of use are eligible for return.

Please contact our Customer Service team via email before sending any items back.

*If you experience skin reaction caused by the product or receive a defective item, please contact us with a picture of skin reaction or product at global@demaf.kr within 30 days from the delivery date. Our Customer Service team will review your case individually.

Non-Returnable Items

Returns and refunds are not accepted in the following cases:

  • Products that have been opened or show signs of use

  • Products damaged or altered due to customer responsibility

  • Products or packaging that show signs of damage

  • Return requests made after 14 days from delivery

  • Items returned without prior approval from our Customer Service team

Defective or Incorrect Items

If you receive a defective or incorrect item, we will offer a full refund or exchange.
Please contact us within 7 days of delivery and include photos of the issue for verification.

Change of Mind Returns & Shipping Fees

For returns due to change of mind, return shipping costs are the responsibility of the customer.

Refunds will be issued to the original payment method for the amount remaining after the restocking fee and original shipping fee are deducted from the final purchase total.

*For orders shipped outside the United States, customs duties and import taxes are paid directly to local carriers or local authorities and are non refundable.


*If the original order qualified for free shipping, a $9 originnal shipping fee will be deducted from your refund.

How to Return an Item

Step 1. Contact Us

To request a return, please email global@demaf.kr with the following information:

  • Full name

  • Order number

  • Item Name

  • Item Quantity

  • Reason for return

Please wait for return approval before sending the item.
*Items returned without prior authorization may not be accepted.

Step 2. Prepare Your Package

Once approved, please include the following details inside the return package:

  • Full name

  • Order number

  • Email address

This helps us process your return accurately and efficiently.

*All related gifts or promotional items must be returned together with the purchased products.
*If any gift is missing, your refund may be denied or delayed.

Step 3. Ship Your Return

Please send your return to the address below:

Return Address:

  • United States: 12411 Industrial Ave, South Gate, CA 90280
  • Others : 4F Dock 01, 46 Bukhangno-178beon-gil, Seo-gu, Incheon, Rep. of Korea

Step 4. Return Confirmation

After shipping your return, please email us the tracking number and a list of returned items so we can monitor the delivery.

Step 5. Inspection & Processing

Once received, all returned items will be inspected for condition and completeness.
This process may take 3–5 business days.

Refund Timeline

After inspection and approval, refunds will be issued to the original payment method.
Please allow 1–7 business days for the refund to appear, depending on your bank or card issuer.

🔁 Return Shipping Fee Notice

If your original order qualified for free shipping, a $9 shipping fee will be deducted from your refund.