All De:maf products undergo bacterial and microbial testing to ensure their safety.

Additionally, all cosmetics must contain preservatives to prevent deterioration. Likewise, De:maf uses the minimum amount of preservatives and antimicrobial agents that do not irritate the skin, keeping the risk of product deterioration as low as possible. While using higher amounts of powerful preservatives could prevent spoilage for several years, this can cause significant irritation and stress to the skin, which is something De:maf avoids.

Therefore, we recommend using our products within 6 months after opening to ensure maximum safety, especially when stored in a place away from direct sunlight.

Since oxidation begins as soon as the product is opened, it’s essential to pay attention to temperature changes. Avoid places with direct sunlight or high humidity and temperature fluctuations, like bathrooms.

It is best to store your products on a vanity in a cool, dark place away from sunlight. As for cleansers, shampoos, and body products that are often kept in bathrooms for convenience, we suggest keeping the bathroom well-ventilated and avoiding excessively hot showers to maintain a stable temperature as much as possible. 😊

De:maf products are formulated without ingredients that can cause allergies or irritate the skin as much as possible.

However, since everyone’s body, environment, and the current condition of their skin barrier and sensitivity are different, some people may find certain ingredients unsuitable for them.

For example, just as peanuts or peaches aren’t inherently bad but can cause allergies for some people, certain ingredients might not agree with your skin and immune system. We kindly ask for your understanding in this regard!

If you experience any allergic reactions, please stop using the product immediately.

In such cases, we recommend avoiding anything that could further irritate the skin for 3-4 weeks to help your skin barrier recover quickly. This includes exfoliation, brightening products, gua sha and massages, saunas, hot baths, direct sunlight, and outdoor activities.

If you experience breakouts after applying a specific product, it may not necessarily be due to an ingredient mismatch. The possible reasons could be:

1. Your skin barrier might be compromised, causing temporary hypersensitivity to new products.
When the skin barrier is weakened, trying new products can trigger breakouts or hypersensitive reactions!

2. It might not be the product at all. Breakouts could coincide with your hormonal cycle (such as menstruation or ovulation).

If you have any questions or need assistance after using De:maf products, please feel free to Contact Us. We’ll be happy to help you quickly and kindly. 😊

Yes, all De:maf products are safe for babies and pregnant women. We do not use any artificial fragrances, colorants, essential oils, limonene, linalool, or other allergy-inducing ingredients.

Additionally, our products are free from brightening agents like niacinamide and arbutin as well as exfoliating ingredients such as AHA, BHA, and PHA(expect for Spot Gel).

For best results, apply your skincare products from the lightest texture to the richest texture:

1. Cleanser
   
2. Serum
   
3. Ampoule
   
4. Moisturizer
   

For personalized product recommendations, please take our skin type test here:

https://demaf.global/pages/skintypetest

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Please check the shipping details here.

If you entered an incorrect shipping address, please contact us as soon as possible at global@demaf.kr.

Please include the following information:

• Order number
• Full name
• Correct shipping address

Address changes are only possible before the order is fulfilled. Once an order has been processed or shipped, we may not be able to modify the shipping address.

Please note that address changes are not guaranteed and are considered complete only after you receive confirmation from our customer support team.

Please review our Return Policy before submitting a request here

To request a return or refund, please email global@demaf.kr with the following information:

• Order number
• Full name
• Product name(s)
• Reason for the return request
• Photos of the product and package (if applicable)
  

Once we review your request, we will provide return instructions and next steps. Please do not send any items back without receiving confirmation from our team first.