If your order has not yet shipped, please reach out to us through Contact Us with your order number and the corrected address, and we’ll update it for you.

Once a package is in transit, we are unable to reroute it.

If your order has not yet been shipped, you may be able to cancel it.

Please reach out to us through Contact Us, and we’ll check your order status and assist you with the cancellation.

Please note that cancellation may not be possible if your order has already been shipped or is being prepared for shipment.

Once your refund has been processed on our side, please allow 1 to 5 business days for it to appear, depending on your bank or card issuer.

We ship to all 50 U.S. states and internationally to eligible destinations.
All orders are fulfilled and shipped domestically within the United States.

Please note that we are unable to ship to FPO/DPO/APO addresses or PO Boxes, and shipping may not yet be available to certain U.S. territories.

For more details on shipping, please check our Shipping Policy below : Shipping Policy

Please reach out to us through Contact Us, with your order number. 😊

We will trace the shipment with the carrier and resolve the issue.

Please reach out to us through Contact Us, with your order number and a photo of the item you received, and we will arrange for the correct product to be sent to you.

If you receive a defective or incorrect item, please reach out to us through Contact Us with your order number and photos of damaged item(s).

We’ll review the condition of the product and help you with the next steps.

You may request a return within 14 days of receiving your order.
For returns due to a change of mind, return shipping costs are the responsibility of the customer.

Only unopened, unused products in their original condition are eligible for return.
If you purchased a set, individual items from the set cannot be returned separately.

Before requesting a return, please review our Return Policy here.
-> Demaf Return Policy

To request a return, please reach out to us through Contact Us.
We’ll review your order details and help you with the return process.

To help us process your request more quickly, please include the following information:

- Order number
- Full name
- Product name(s)
- Reason for the return request
- Photos of the product and package (if applicable)

Take our quick skin type quiz. It will guide you to the right routine: Find your Routine

If you’d like more personalized guidance, please reach out to us through Contact Us.

Our skincare specialists can help you identify your skin type and recommend a routine that works for you.🥰

Here-Oh My First Serum Light
• Best for oily or combination skin
• Recommended for combination skin in your teens and 20s
• Well suited to summer and humid climates
• Lightweight hydration with a fresh, non-sticky finish
• Key ingredients: Ultra-Low Molecular Hyaluronic Acid + Meadowfoam Seed Oil (3%)

Here-Oh My First Serum
• Best for dry or combination skin
• Recommended for combination skin in your 30s and beyond
• Well suited to spring, fall, and winter, and to dry climates
• Deeper, more nourishing hydration
• Key ingredients: Ultra-Low Molecular Hyaluronic Acid + Jojoba & Macadamia Seed Oil (5%)

If your skin tends to feel oily or you prefer a lighter finish, we recommend the Light version.
If your skin tends to feel dry or needs more hydration, we recommend the Original version.

For more details, feel free to contact us through Contact Us.
We’ll be happy to help you find the best option for your skin!🥰

Choose based on your main concern.

Panthenol soothes redness and helps your barrier recover (30% for dry or sensitive skin, 10% for oily skin, mornings, or if you're new to panthenol).

Green Cica targets pores, blackheads, and congestion.

EGF Peptide is for firmness and fine lines.

You can use more than one, but using three or more at once can irritate your skin, so we recommend two at most.

The expiration date is printed on the bottom of each product.

Once opened, cosmetic products are gradually exposed to air and external contaminants, which may affect their quality over time.

For the best quality and safe use, we recommend using our products within 6 months of opening😉

Please store your products in a cool, dry place away from direct sunlight and excessive heat or humidity.

We do not recommend refrigerating the products, as prolonged exposure to low temperatures may affect their texture or formulation.

All products purchased through demaf.global or our authorized Amazon US store are genuine.

In the US, we are the only authorized Amazon seller.

If something appears to be wrong, please reach out to us through Contact Us.

Demaf products are formulated without artificial fragrances, so you may notice the natural scent of the ingredients themselves.

Some products, including the Oil Cleanser, Milk Cleanser, and My First Serum, contain natural oils that may have a nutty or earthy scent.

The intensity of the scent may also vary slightly between batches due to natural variations in the ingredients.

These slight differences are normal and do not affect the product's quality or performance.😊

Our products are formulated with gentle, skin-friendly ingredients and without artificial fragrances or colorants.

However, if you are pregnant or breastfeeding, we recommend checking the full ingredient list and consulting with your OB or healthcare provider before use.

Please note that we do not recommend using Spot Gel during pregnancy.

Our products are formulated without artificial fragrances, or artificial colorants, which makes them a gentle fit for sensitive skin.

If your skin is currently very reactive, or you have a specific condition such as eczema or rosacea, we recommend checking with a dermatologist before adding anything new.

Our products are formulated without artificial fragrances or colorants with skin sensitivity in mind.

However, if you have a specific skin condition such as fungal acne, we recommend reviewing the full ingredient list on each product page and consulting with your dermatologist before use.

Layering means applying several thin layers of product instead of one thick layer.

After cleansing, apply a small amount to slightly damp skin and gently spread it across your face.

We recommend 5–6 layers for most skin types, while dry skin may benefit from 9–10 layers or more.

There’s no need to rub or pat—just smooth each layer gently over your skin.😊

Our products are gentle and barrier-focused, so they generally layer well with prescription routines.

That said, prescription treatments vary considerably, so we always recommend checking with the dermatologist or doctor who prescribed it before combining.

We recommend applying your skincare products from the thinnest to the thickest texture.

Start with cleansing, followed by Here-Oh My First Serum, your ampoule, and cream. In the morning, always finish your routine with sunscreen.

1. Cleanse
2. Here-Oh My First Serum
3. Ampoule
4. Cream
5. Sunscreen (AM)

If you’re using more than one ampoule, apply the lighter texture first.
You don’t need to wait for each product to fully absorb before moving on to the next step.

If you’re not sure how to use the products you have or what order to apply them in, please reach out to us through Contact Us.

Our skincare specialists will be happy to help you build the right routine.

There’s no need to wait between layers.

Apply the next layer while your skin is still slightly damp, before the previous layer has fully absorbed.

Continue layering this way until you’ve applied the amount that feels right for your skin.😉